Open sourced: Time tracking to Salesforce with Harvest

Time tracking has always been a pain for my team, even though we once built our own time cards in our org, then fell back to submitting Google Sheets timesheets and finally ended up with Harvest and Forecast. Both are by no means perfect, but they deliver exactly what we need – so Harvest it is. All we needed was a Salesforce integration and I took up the loose ends that MavensMate’s Joe Ferraro left for me in 2011 – and *boom* – it works. Continue reading “Open sourced: Time tracking to Salesforce with Harvest”

Why Omni-Channel suddenly stops working…

Geez, what a nasty thing. I implemented Omni-Channel lately to allow for a very limited number of staff skim through a huge heap of records. Omni Channel is a huge feature for this task: You can define queues for different objects, assign queues to channel, define how many items each agent can handle at a time, distribute work among agents that have capacity and so on.

Now, if something stops working abruptly on the Salesforce platform, anyone should know what happened, but I was looking for the less obvious reasons anyway. So, here’s the note to myself, and all others who have been failed by Omni-Channel all of a sudden:

  • Omni-Channel has an own set of limits, and these strictly enforced limits. 10,000 items can be simultaneously pending, and 5,000 items can be routed per hour. Numbers vary by edition, but not really: Professional, Enterprise, Unlimited and Performance have these limits, and the feature is not available for Personal, Group, and Contact Manager editions. That’s it. Therefore: First point to check for all Omni-Channel Mishaps is the limit consumption.

Getting the Marketing Cloud Consultant exam in the books…

With a certain routine in Salesforce certification (I hold 12 currently, including all four consultant certs), I have to admit that my latest addition, Certified Marketing Cloud Consultant, was indeed one that I seriously struggled with. So – first time ever – I decided to have a blog post on that one. Maybe someone will find it helpful.
Continue reading “Getting the Marketing Cloud Consultant exam in the books…”